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Friend Family Health Center is always seeking skilled and caring individuals committed to furthering our mission. We strongly believe in investing in our employees and take pride in the challenging and rewarding employment environment we have to offer.

Whether you have many years of experience or are just starting your career, have many opportunities available at our facilities. Below are the job postings for current openings. If you are interested in applying for any of the positions listed below please complete the application and upload your resume and other relevant documents where indicated.

Please forward any questions to:

FFHCrecruitment@bsd.uchicago.edu

FFHC does not discriminate in hiring or employment on the basis of race, color, religion, national origin, sex, pregnancy status, status as a medical marijuana recipient, sexual orientation, age, ancestry, marital status, veteran status or any other status protected by applicable federal, state or local law.

Applicants have rights under Federal Employment Laws: Family and Medical Leave Act (FMLA); Equal Employment Opportunity (EEO); Employee Polygraph Protection Act (EPPA)

CERTIFIED/REGISTERED MEDICAL ASSISTANT - Chicago, Illinois

Must be a Certified or Registered Medical Assistant.  Only Certified or Registered Medical Assistants will be considered.

Friend Family Health Center, a non-profit organization proudly serving the Southeast and Southwest sides of Chicago, IL. We are a family of five neighborhood clinics that provide high quality, comprehensive and affordable medical care.   *Seeking a Medical Assistant (location Varies)  

Position Summary Under broad supervision, assist the practitioner, RN, or LPN in the examination, treatment, and care of patients in the assigned clinical area. Performs clinical or administrative duties involving direct patient care as assigned by the clinic nurse or physician and in accordance with established policies and procedures.

Experience & Training Minimum of 1 year clinical experience. Requires basic ability to use word-processing software. Internal contacts with physicians and nurses; external contacts with patients and their families where respect, courtesy, and a patient-centered service orientation are important.

Essential Job Duties & Responsibilities
Clinical Duties: Retrieves outstanding referrals, labs, consultation reports and immunization records Retrieves outstanding referrals, labs, consultation reports and immunization records before the patient visit. Obtains and records complete set of vital signs. Notifies provider of any urgent values immediately. Takes complete patient, social behavioral, and medication history. Assists the nurse and/or physician with patient examinations and diagnostic procedures. Assists with collection, labeling, and logging of specimens, including laboratory specimens. Performs routine procedures such as EKGs, audiometers, and venipuncture. Performs waived laboratory testing as directed such as dipstick urinalysis, pregnancy  

MEDICAL ASSISTANT Is a Full-time Position In the Collective Bargaining Unit:  Local 743, Teamsters  

TO APPLY Submit resume/curriculum vitae via e-mail to:
U.S. POSTAL SERVICE: Friend Family Health Center, c/o Human Resources, FA-204, 800 E. 55th Street, Chicago, IL 60615

E-MAIL: FFHCrecruitment@bsd.uchicago.edu
Electronic versions of resumes/CVs must be submitted as a Word document or a PDF document. Please ensure that the following information is included with your resume: The position for which you are applying (in the subject line of the e-mail). Friend Family Health Center, Inc. prohibit discrimination against applicants for employment on the basis of age, color, disability, marital status, national origin, race religion, sex, sexual orientation or veteran’s status.
Click here to send us your resume.

PHYSICIAN - FAMILY PRACTICE (BILINGUAL ENGLISH/SPANISH) - Chicago, Illinois

Physician – Family Practice (Spanish Speaking a Plus)

Friend Family Health Center (FFHC) operates a Federally Qualified Health Center (FQHC) offering a wide range of health and social services at five sites, over 16 communities, on the South Side of Chicago, Illinois. The service areas are designated as both a Health Professional Shortage Area (HPSA) and a Medically Underserved Area (MUA). To improve the overall health of the communities we serve, we are seeking experienced, full-time Physicians with relevant work experience, credentialing and residency in the following specialty area: Physician – Family Practice.

We seek employees who support our mission and who actively contribute to our service-driven environment by enhancing the patient experience and improve productivity. We offer a collaborative environment with excellent benefits, wage/salary commensurate with experience and relevant work experience.

ESSENTIAL DUTIES & RESPONSIBILITIES (INCLUDE BUT NOT LIMITED TO THE FOLLOWING)

• Treats a mixed patient population, across gender, age and ethnicity, as well as insured and un-insured patients.

• Examines patient to determine general physical condition. Performs physical examinations and preventive-health measures within prescribed guidelines.

• Participates in provider staff meetings to develop problem-solving techniques, and acquire team-building skills.
• Performs other duties as assigned or as needed.

QUALIFICATIONS

Experience: Working with underserved populations highly desired. Certification through the Drug Enforcement Agency and valid licensure in the State of Illinois required. Cardiopulmonary Resuscitation (CPR)/Advanced Cardiac Life Support (ACLS) certified.

Education: Completion of accredited Medical Doctor (MD) or Doctor of Osteopathy (DO) program required. Board Certification or board – eligible in area of specialty (internists/pediatricians, family practice, obstetrics/gynecology) required. Family Practice specialty strongly preferred.

Other Skills: Must be able to secure credentialing through identified agencies (Medicare, Medicaid, etc.). Effective oral and written communication skills required with a model motivating personality toward patients, colleagues, Medical Assistants and other support staff. Experience with Electronic Health Records systems and keyboarding skills required, and must be able to work some evenings and Saturdays.

U.S. POSTAL SERVICE: Friend Family Health Center, c/o Human Resources, FA-204, 800 E. 55th Street, Chicago, IL 60615

Click here to send us your resume.

PHYSICIAN - INTERNAL MEDICINE - Chicago, Illinois

Friend Family Health Center (FFHC) operates a Federally Qualified Health Center (FQHC) offering a wide range of health and social services at five sites, over 16 communities, on the South Side of Chicago, Illinois. The service areas are designated as both a Health Professional Shortage Area (HPSA) and a Medically Underserved Area (MUA). To improve the overall health of the communities we serve, we are seeking experienced, full-time Physicians with relevant work experience, credentialing and residency in the following specialty area: Physician – Internal Medicine.

We seek employees who support our mission and who actively contribute to our service-driven environment by enhancing the patient experience and improve productivity. We offer a collaborative environment with excellent benefits, wage/salary commensurate with experience and relevant work experience.

ESSENTIAL DUTIES & RESPONSIBILITIES (INCLUDE BUT NOT LIMITED TO THE FOLLOWING)

• Treats a mixed patient population, across gender, age and ethnicity, as well as insured and un-insured patients.

• Examines patient to determine general physical condition. Performs physical examinations and preventive-health measures within prescribed guidelines.

• Participates in provider staff meetings to develop problem-solving techniques, and acquire team-building skills.
• Performs other duties as assigned or as needed.

QUALIFICATIONS

Experience: Working with underserved populations highly desired. Certification through the Drug Enforcement Agency and valid licensure in the State of Illinois required. Cardiopulmonary Resuscitation (CPR)/Advanced Cardiac Life Support (ACLS) certified.

Education: Completion of accredited Medical Doctor (MD) or Doctor of Osteopathy (DO) program required. Board Certification or board – eligible in area of specialty (internists/pediatricians, family practice, obstetrics/gynecology) required. Family Practice specialty strongly preferred.

Other Skills: Must be able to secure credentialing through identified agencies (Medicare, Medicaid, etc.). Effective oral and written communication skills required with a model motivating personality toward patients, colleagues, Medical Assistants and other support staff. Experience with Electronic Health Records systems and keyboarding skills required, and must be able to work some evenings and Saturdays.

U.S. POSTAL SERVICE: Friend Family Health Center, c/o Human Resources, FA-204, 800 E. 55th Street, Chicago, IL 60615

E-MAIL: FFHCrecruitment@bsd.uchicago.edu

Electronic versions of resumes/CVs must be submitted as a Word document or a PDF document. Please ensure that the following information is included with your resume: The position for which you are applying (in the subject line of the e-mail or in your cover letter), salary requirements and availability.
Click here to send us your resume.

NURSE MANAGER BILINGUAL ONLY - Chicago, Illinois

Nurse Manager

 

Position Summary

The Staff Nurse Manager is a professional nurse leader who provides guidance and direction to outpatient clinical staff, and is responsible for assuring that nursing care is provided in accordance with FFHC departmental policies and procedures, established standards of nursing care and practice, and as defined by the State of Illinois. To coordinate and ensure smooth and timely flow of services, appropriate nursing support coverage, and communicate appropriately with nurses, providers, patients, and staff.

 

Experience & Training

Five (5) years experience in a health care environment; preferably in an outpatient setting with supervisory experience.

Defines clinical personnel requirements and position competencies for the practice with the Director of Nursing.

Continuously monitors staffing levels and adjusts as appropriate to meet various clinical care and financial objectives.

Interviews, and orients clinical personnel. Objectively evaluates/documents performance of personnel and takes corrective action as appropriate. Assures that clinical staff provides patient care in accordance with clinical practice and Outpatient Clinic policies and procedure, established nursing standards of care and practice, and as defined by the state of Illinois. Coordinates clinical functions such as assessment, patient teaching, and medical record documentation. Coordinates overall patient flow process with clinic management.

 

Essential Job Duties & Responsibilities

Responsible for effective and efficient nursing care. Ensures timely and high quality care is provided to patients by clinical support. Ensures patient care is delivered in a professional manner by all personnel. Become familiar with all the functions of the various areas requiring clinical support assistance. Records and investigates incident reports in the department pertaining to nursing care. Maintains inventory control of nursing supplies in designated areas. Regards safety of patients as a priority in performing duties. Administers medications as prescribed by physician. Recognizes patient conditions requiring immediate action and initiates appropriate life support measures when necessary.

 

Performs other duties as required or assigned, which are within the scope of duties enumerated throughout.

 

Educational Requirements

 

Requires a Nursing Degree and current license or valid permit to practice professional nursing in Illinois

 

Spanish Required

 

We do not discriminate on the basis of race, religion, national origin, color, sex, age, veteran status, or disability. It is our intention that all qualified applications be given equal opportunity and that selection

decisions are based on job-related factors.

RN-TRIAGE NURSE - Chicago, Illinois

RN-Triage Nurse

  1. Position Summary

A triage nurse is Registered Professional Nurse (RN) who manages patient centered care that is outcome directed.  Patient centered care principles and professional nursing practice standards provide the foundation for the nurse to assess, plan, implement, and evaluate the care provided.  The triage nurse assumes the primary responsibility and accountability for all patient care personally provided and that which is provided by those directly under her/his supervision. Telephone and triage experience preferred.

  1. Educational Requirements

Requires a Nursing Degree and current license or valid permit to practice professional nursing in Illinois and current CPR card. Maintains all required licenses and certifications.


III. Experience & Training

Two – five years’ experience in a health care environment; preferably in an outpatient setting.

  1. Essential Job Duties & Responsibilities

Utilizes appropriate assessment skills to determine patient needs. Develops a plan of care for identified patient population. Utilizes care plan and /or clinical path to provide patient care. Delegates as appropriate based on patient needs and competencies of staff. Competently performs all patient care according to clinic and nursing practice standards. Prepares and administers medication/treatment according to the physician’s orders. Works collaboratively with multidisciplinary team members. Facilitates documentation of all of patient care delivered from admission to discharge according to clinical policies. Provide medical telephone and fast-track triage when needed. Provide coverage for staff members at off site locations. Provides cost-effective care by appropriate utilization of time, supplies and personnel. Evaluates patient care interventions and collaborates with all team members to make changes as necessary. Participates in patient care conferences and in-services. Assumes the responsibility to interact on a consistent basis with the patient and family providing coordination of the plan of care. Promotes, has knowledge of and utilizes appropriate patient care protocol relating to the physical, psychosocial and developmental needs of the patients.

Respond to patient’s requests for medical appointments, prescription refills. Monitor, track, and/or maintain documentation for specified grants and/or governing agencies.

 

Performs other duties as required or assigned, which are within the scope of duties enumerated throughout.

LPN - Chicago, Illinois

LPN

Position Summary

The Licensed Practical Nurse (LPN) provides a wide variety of nursing services to the clinic patients under the supervision of a registered professional nurse or physician.  Such services can be therapeutic or diagnostic procedures and/or administration of medication.  Patient centered care principles and practical nursing standards provide the foundation for the care provided.

Educational Requirements
Current Illinois LPN License. Graduate from a state approved course of study and successful completion of a pharmacology course. Requires the knowledge and skill necessary to provide care appropriate to all age groups. Knowledge and skills relating to use of computers required (training provided for specific FFHC systems).

Experience & Training
Two – five years experience in a health care environment; preferably in an outpatient setting.

Essential Job Duties & Responsibilities
Works under the direct supervision of the Nurse Manager, Physicians, and Staff Nurse(s), and indirect supervision of the Medical Director; interacts closely with Medical Assistants. Performs any or all duties involving direct patient care as assigned by the registered nurse or physician and with the scope of the Nurse Practice Act, FFHC and Nursing policies and procedures. Utilizes the educational assessment of the patient and family which is performed by the RN or physician to appropriately implement, evaluate and document patient and family education. Observes the records weight and vital signs. Obtains and documents health maintenance and medications. Assists the registered nurse and/or physician with patient examinations or diagnostic procedures. Assists with the collection of specimens, phlebotomy, and EKG. Adheres to and documents all aspects of patient care according to FFHC policies and procedures. Performs special procedures, i.e. ear wax removal, breathing treatment, etc. Maintains orderly environment in clinical areas assuring adequate supplies in compliance with regulations. Administers medication and immunization under the supervision of the RN or physician. Provides telephone and in person triaging of medically related problems or requests. Monitors ambulatory care activities by actively participating in assigned projects and assesses own need for professional growth and development. Attends educational programs to enhance clinical practice. Promotes the professional growth and development of others.

Performs other duties as required or assigned, which are within the scope of duties enumerated throughout.

CLINIC COORDINATOR - Chicago, Illinois

Position Summary Clinic Coordinators perform reception and clerical duties of considerable difficulty in outpatient clinic settings. This position involves extensive utilization of clinic systems and constant interaction with patients, physicians, and other members of the clinic staff. Clinic Coordinators must possess a strong customer service orientation and commitment to excellence and accuracy; while working in a fast paced, multi-tasking environment.
Educational Requirements / Experience Associate degree desired or some college work. High School Diploma or GED required.
Experience 2-3 years related direct public contact experience with particular emphasis on customer serviced skills. Electronic Health Record (EHR) experience desired
Job Duties & Responsibilities

  • Maintain office supplies and forms necessary to carry out front desk activities
  • Maintain familiarity with various types of insurance program/plans
  • Assist with Medicaid applications to include Newborn add-on, MPE, and CountyCare
  • Maintain familiarity with Federally Qualified Health Center program requirements including Sliding Fee Scale discount program
  • Work collaboratively with all departments to ensure timely registration and that patient care activities are coordinated effectively
  • Collect balances and copayment due at time of check in
  • Reconcile daily balances at the end of the day and submit deposits with batch report to Site Manager
  • Enter and verify all patient demographic and insurance information correctly at every point of patient contact
  • Schedule appointments for patients in accordance with established procedures
  • Confirm patient appointments by telephone 24 hours in advance and document outcome
  • Call No Show within 24 hours of missed appointment and attempt to reschedule
  • Answer telephone calls in a professional and courteous manner within minimum rings
  • Obtain authorization for treatment from managed care organizations and/or explain self-pay ramifications to patient

Job Type: Full-time

Required education:

  • High school or equivalent

Required experience:

  • At least 2 years of customer service experience; preferred in healthcare setting: 2 years
  • Spanish Speaking preferred