Call 773-702-0660
Senior Leadership Team
lori donnell-smaller

Chief Operating Officer

Lori Donnell currently serves as the Chief Operating Officer. She joined Friend Family Health Center in in January 2015 as the Director of Clinical Services/Care Coordination. She has over 30 years’ experience in clinical operations and management. Prior to coming to Friend Family Health Center Lori seived as the Sr. Associate Vice President for Health Affairs, Meharry Medical College and Executive Director for the Meharry Medical Group for eight years. She worked closely with the School of Medicine and the School of Dentistry to enhance patient seivices. Prior to joining Meharry she was a Sr.Site Administrator at Emory Healthcare for 6 years, and a Practice Administrator for a private medical group in Metropolitan Kansas City for 13 years.

Lori holds a Bachelors Degree from Baker University in Baldwin City, KS, and a Masters in Business Administration/Healthcare Management from the University of Phoenix.

With over 30 years experience in the health care delivery system, she is an accomplished health care executive with a proven ability to develop andimplement process improvement strategies that support business and financial objectives. She is recognized as an expert in applying patient satisfaction initiatives, quality enhancement, and improving the overall patient experience.