Frequently Asked Questions (FAQs)
We have found it helpful to give our patients the opportunity to review:
- New Patient Information (English | Spanish)
- Sliding Fee Discount Program (English | Spanish)
- Medical Practice Policies (English |Spanish)
- Patient Centered Medical Home Brochure (English |Spanish)
What does it mean to be a Patient-Centered Medical Home?
The patient-centered medical home, or PCMH, is a way of organizing primary care that emphasizes care coordination and communication to transform primary care into “what patients want it to be.” It puts patients at the center of the health care system, and provides primary care that is “accessible, continuous, comprehensive, family-centered, coordinated, compassionate, and culturally effective.” (American Academy of Pediatrics)
Why is it important to select a Primary Care Provider?
Selecting a primary care provider is a very important step for your health care. A PCP can give you a trusting, ongoing relationship with one health care professional and their team. Because a PCP looks at your whole health, they work as a part of a care team that coordinates your care across many settings.
Why should I make an appointment and how should I be prepared?
- Making an appointment increases the continuity of care with your primary care provider and decreases your wait time.
- Always be prepared for your office visit, bring your photo ID, current insurance card, current medications, and copay (if applicable).
What if I need a referral
- We offer comprehensive primary care so many of your concerns can be addressed at Friend Health. If you need a specialty service that is not provided at Friend Health, you may require a written authorization based on your insurance.
- Referrals require approval by your primary care provider.
- Know your insurance type, because some require an authorization through your insurance company.
I lost my job and my insurance; can I still see the doctor??
- Yes. Friend Health never refuses service to anyone due to inability to pay. We offer a sliding fee discount program to ensure access to health care services at a cost based on your family size and income.
- We also offer health insurance enrollment services. A Certified Application Counselor who can assist you in determining your eligibility and applying for insurance plans such as Medicaid or marketplace insurance plans made available through the Affordable Care Act.
How do I get my lab results?
- We encourage the use of our Patient Portal. Most lab results are available through the Patient Portal within a week.
- Your provider will contact you to discuss your urgent results. We encourage you to always provide Friend Health with your most recent contact information.
How do I contact Friend Health for medical advice?
- If you have a life threatening emergency, please call 911.
- Please call us at (773) 702-0660 to speak with a triage nurse.
- You can also use the Patient Portal (make a link) to contact your provider.
What is the fastest way to get my medicine refilled?
- Your provider should provide a prescription with enough refills to last until your next appointment.
- If your medication runs out before your appointment, please contact your pharmacy to confirm any remaining prescription refills.
- If you no longer have refills, please contact 773-702-0660 for assistance.
I need a form filled out, what do I do?
- We will gladly assist with filling out all documents including, but not limited to, WIC, school physicals, job physicals, disability, and FMLA. All documents can be dropped off in our Health Information department. Please allow 7-10 business days for completion.
- Some documents may require a provider visit.
- Please contact us at (773) 702-0660 for any urgent matters.
What if I need to talk to a provider and the office is closed?
- You can contact us by accessing the Patient Portal (make a link).
- Outside of normal clinic hours, we provide an answering service. By calling (773) 702-0660 you can reach the on-call nurse or doctor with an urgent question.
- As always, for any emergency, please call 911.